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Refund and returns policy

Last updated: 20/04/2023

Thank you for shopping at www.sewsian.com. We appreciate your business and strive to ensure your satisfaction with our products. Please read this Returns and Refunds Policy carefully before making a purchase, as it contains important information about your rights and obligations regarding returns and refunds.

Personalised Items

Due to the custom nature of our products, we do not accept returns or exchanges for personalised items unless there is a manufacturing defect or an error on our part. Please carefully review your personalisation details, including spelling, colour, and design, before submitting your order. We are not responsible for any errors in customisation details that you provide.

Non-Personalized Items

If you are not completely satisfied with a non-personalized item purchased from us, you may return the item within 14 days from the date of delivery, subject to the following conditions:

  1. The item must be unused, in the same condition you received it, and in its original packaging.
  2. You must provide a valid proof of purchase, such as the order confirmation or receipt.
  3. You are responsible for the cost of return shipping, and the item must be returned using a trackable shipping method. We are not responsible for lost or damaged items during return shipping.

To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and the reason for the return. We will provide you with further instructions on how to proceed with the return process.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

In cases where the item is returned due to a manufacturing defect or an error on our part, we will also refund the cost of return shipping.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@sewsian.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Your Contact Information] with your order number and details about the product issue.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at hello@sewsian.com.

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